FollowFluence ("We") takes the privacy of your personal information ("Data") seriously. Our commitment is based on absolute compliance with applicable laws and regulations. We ensure transparency, security, and complete confidentiality in the processing of this data.

This privacy policy applies to information about you, collected as an individual through our website https://followfluence.com ('Site'). By using and accessing our Site, you consent to this privacy policy and the processing of your data as outlined below. If you do not accept this policy, please refrain from using our Site.

This version is dated 11/12/2023 and may be subject to occasional updates. In case of changes, you will be notified by email. Your continued use of the Site after being informed of changes implies your acceptance of these changes.

1. What is the definition of personal data?

Personal data refers to any information that can identify an individual. It can do so directly (e.g., name, email address) or indirectly by cross-referencing different data about you (such as your computer's IP address, credit card or phone number).

2. What categories of your personal data are we likely to collect and process?

The data we may collect when you use our Site includes:

The data you voluntarily provide when registering and using our Site:

Using our services requires your registration on our Site, resulting in the collection of the following data:

Your email address

Your first name

Your last name

Your address

Your city

Your country

You can also provide us with other data when you interact with us via our contact page or other means. In this case, the subsequent collection and processing are the result of your personal initiative and are done with your consent.

The data we process automatically during your browsing on the Site. These data, except for your IP address, do not contain personal information as defined earlier and include:

Device-related information: this includes your device model, operating system version, or unique device identifier.

Log information: it is collected automatically during your navigation on our Site and includes your IP address as well as details related to your device and events (such as crashes, system activity, browser type and language, and the date and time of your browsing activities).

Cookies and similar technologies: we use cookies and similar technologies to collect and store information during your visit to our website, for example, to identify your browser or device.

To learn more about automatic information collection and how you can limit it, we encourage you to check our cookie policy.

3. What are the processing purposes of your data?

The information you provide us during your registration and use of our Site:

This information is processed, among other purposes, for the following:

To respond to your inquiries when you contact us directly

To provide you with information about our products and services.

You can withdraw your consent to the processing of your data for these purposes at any time by sending an email to contact@followfluence.com. Please note that any such request will be considered a request for unsubscribe and termination of the contract between us, taking effect at the end of the current month.

The information we process automatically due to your browsing on the Site:

This data processing can be done for the following purpose:

To improve the user experience and features of the Site

To understand which services and products interest you

To adapt and develop new products and services

To correct errors

To identify users engaging in illegal activities or violating our rights

4. Who are the recipients of your data?

We may disclose and share some of your data with:

Service providers and subcontractors we engage to ensure the proper functioning of the Site, including our hosting provider and payment services provider.

In this context, we use the services of the company Namecheap for hosting. Regarding payment processes, we rely on the company HiPay, which exclusively holds your credit card number without FollowFluence having access to it. For more details on how these companies process your data, we invite you to consult their dedicated pages.

These providers may have access to your data and/or process it on our behalf. In accordance with applicable legal obligations, we take commercially reasonable measures to require these third parties to adequately protect your information and process it only according to our instructions.

Any third party to whom we are required to disclose your data due to a court order or a requirement of a government authority.

Any entity that may require disclosure in case of emergency.

Moreover, FollowFluence may also be required to disclose your data to comply with its legal obligations, following an injunction from a judicial or administrative authority, or as part of a judicial proceeding.

Your data is never sold to third parties, especially for marketing or promotional purposes.

5. Where are your data stored?

We implement measures to ensure that the collected data is processed in accordance with our policy and applicable laws.

Your data is hosted by Namecheap, whose servers are located in France. However, despite this location, your data may occasionally be processed outside of Switzerland or France, especially if the mobile phone numbers you want to locate are abroad. In such cases, any data transfer is done with your consent.

6. What measures do we put in place to ensure the protection of your data?

We are committed to ensuring the security of your data.

In this regard, we use various technologies and security measures to protect your data against unauthorized access, use, alteration, or disclosure, adapted to the specific type of data concerned.

Furthermore, we contractually commit to ensuring that the aforementioned service providers process your data securely, thus ensuring the confidentiality and integrity of this information.

Despite all efforts, it is not possible to guarantee the complete security of information exchanged on the Internet. All data you transmit is at your own risk.

7. What is the retention period for your data with us?

We retain your data as long as you have a personal account. In case of unsubscription, we may retain your data in accordance with legal requirements or until the potential prescription of contractual claims related to your account.

8. Use of social media and other websites

We may have a presence on various social networks such as Facebook, Twitter, Pinterest, Instagram, LinkedIn, Youtube, etc. When you visit our page on these different platforms, it is recommended to carefully read and understand the tools provided by these social networks. These tools allow you to define how you want to share your data within these networks.

The privacy practices or policies of the relevant platforms effectively apply, and we encourage you to carefully read their privacy policy, terms of use, and any other information regarding how your data is processed on these platforms.

Our site may also include references or links to other websites and social media, for example, through social media feeds. If you follow these links, you are leaving our website. Accessing these sites and using them is your responsibility. FollowFluence has no influence on the form and content of the sites to which these links lead.

9. What are your rights regarding your data?

(i) to submit a request for access to know the categories of data we process about you, for what purposes, how we share them, and how long we keep them, in accordance with the information provided in this policy. (ii) to request the correction of inaccurate data about you. (iii) to request the cessation or limitation of the processing of your data, which in practice can be equated to a request for unsubscribe and termination of the contract between us.

If you wish to submit such a request or if you have questions about this processing or this policy, feel free to contact us by sending an email to the following address: contact@followfluence.com.

You also have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data.

10. Contact

For any questions related to this policy, do not hesitate to contact us at the following address: contact@followfluence.com.

11. Applicable law and competent jurisdiction

This policy is governed by French law, excluding the federal law of private international law. Any dispute arising from or related to this policy will be submitted to the exclusive jurisdiction of the Toulon Court.